These Terms of Service ("Terms") govern access to and use of Brand Sentiments (the "Service"), operated by BrandSentiment.com ("we", "us", "our"). By using an account on the Service, you agree to these Terms on behalf of yourself and the organization you represent.
1. The Service
Brand Sentiments is a social-listening dashboard: we fetch publicly available posts matching a customer's brand from supported platforms, score them for sentiment and relevance using automated (including AI-based) tools, and present the results in a dashboard branded for that customer.
2. Accounts & access
There is no self-serve signup. Accounts are provisioned directly by us after you contact us, and each account belongs to one organization. You are responsible for the security of your login credentials and for activity under your account.
3. Acceptable use
- You will not use the Service to monitor, harass, or build a profile of a private individual.
- You will not attempt to access another organization's data or circumvent account/organization isolation.
- You will not resell, sublicense, or provide third-party access to the Service without our written agreement.
4. Data & content
Content ingested by the Service (posts, mentions, media) originates from third-party platforms and is shown to you for your own monitoring purposes only. We do not claim ownership of that content. See our Privacy Policy for how we store and handle it.
5. Accuracy
Sentiment scoring, relevance matching, and alerts are produced by automated systems, including AI models, and are provided on a best-effort basis. See our Disclaimer for the limits of what we can guarantee.
6. Billing
Fees, billing cycle, and payment terms are agreed directly with your organization at onboarding. All payments are final and non-refundable — see our Refund Policy for details, including how cancellation works.
7. Termination
Either party may terminate an organization's access as agreed in your onboarding terms, or immediately if these Terms are materially breached. On termination, we will retain or delete your organization's data per our Privacy Policy and any separate data-processing agreement in place.
8. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated to active customers directly.
9. Contact
Questions about these Terms can be sent to support@brandsentiments.com.