Brand Sentiments is sold directly to each organization rather than through self-serve checkout. Please review your plan carefully before paying: all payments made to Brand Sentiments are final and non-refundable.
1. No refunds
We do not offer refunds — full or partial — for any payment made for the Service. This includes, without limitation:
- Subscription fees for any billing period, whether or not the period has started.
- Unused time remaining in a billing period after you stop using the Service.
- One-time onboarding, setup, or configuration fees.
- Plan downgrades, reduced usage, or brands removed from monitoring part-way through a period.
2. Cancellation
You may ask us to stop your subscription at any time by contacting us. There is no cancellation fee. Your access continues until the end of the billing period you have already paid for, and you will not be billed for any period after your cancellation is processed. No refund or credit is issued for the remainder of the current period.
3. Billing errors
If you have been charged more than the amount agreed with us — for example, a duplicate payment — contact us and we will correct the error. Correcting an incorrect charge is not a refund of fees owed under this policy.
4. Disputes
If you believe you've been billed in error, contact us before disputing the charge with your bank or card provider — billing issues can be resolved directly and faster that way.
5. Applicable law
This policy applies to the fullest extent permitted by law, except where applicable law requires otherwise.
6. Contact
Billing questions can be sent to support@brandsentiments.com.